We’re using new technologies for predictive maintenance and remote support through wearable technology, such as HoloLens – this takes away the necessity of being reliant on a specific skillset in each and every market. In turn producers have less downtime and save resources. We have set this up in 56 customers’ sites already. This is growing and depending on what service agreement we have with our customers, there’s more or less interaction between the local workforce and the global support system.
This is an interesting something I haven't seen anywhere else before. It might be the truth or a significant error. (they're not uncommon in tech press, so I don't give this a lot of weight, but it's something to look at.... certainly, Microsoft has manufacturing partners.)
HoloLens is simply wearable technology – field engineers can wear the glasses and connect to a remote specialist, who might be sitting in Germany, Italy or any of our main production centres. It allows remote interactive support between the two. While the technology is Microsoft’s, the actual hardware is provided by Siemens.
